Knowledge from operations practice.
Articles on ISO 9001:2026, the Polish NIS2 implementation, process mapping, RACI, operational KPIs and the cost of manual work. Written from the practice of running operations, not from theory.
NIS2 and Poland's new KSC Act in a mid-sized company: are you covered and what to do first
The new cybersecurity rules have applied since April 2026 and cover many mid-sized companies that until now had nothing to do with them. How to check whether they apply to you, and where to start.
Read the articleISO 9001:2026 vs 2015: what has changed, clause by clause
A summary of the changes in the new edition of the standard, with a table of clauses and a hint on what to do in your system. No scaremongering about new documents the standard does not require.
Read the articleHow to calculate the cost of a process and manual work before you decide on automation
A simple five-step method that lets you justify a change with numbers rather than with the feeling that "this takes too much time".
Read the articleOperational KPIs: how to choose metrics that help you make decisions
Example indicators in four groups, a simple method for choosing a few KPIs for a single process, and the mistakes that stop measurement from leading to action.
Read the articleProcess mapping: how to map a process step by step
A practical way to map a single process: from setting its boundaries, through talking to people and measuring time, to AS-IS and TO-BE maps and an action plan.
Read the articleRACI matrix: example and how to implement it in a team
What a RACI matrix is, how to build one from a process map and what to do so that the team actually uses it.
Read the articlePurchasing process audit: what to check first
Seven areas that are a good starting point for a review of purchasing in a company, before any decisions are made about tools or organisational changes.
Read the articleISO 9001:2026 transition: where to start
ISO 9001:2026 has been published. I describe the order of the first steps for companies that hold a certificate or are only planning one.
Read the articleWhen automating a process makes sense, and when it does not yet
A few questions that help you judge whether a process is ready for automation or first needs tidying up.
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Looking for the free tools? Try the ISO 9001:2026 gap analysis, the operational maturity test or the process X-ray with AI.
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